I wrote previously about a display bug in Dual Tail's strategy eroge Venus Blood -Hypno- that prevented interface text from displaying correctly in non-Japanese Windows. Fan hacker binaryfail generously donated a patch that fixes the issue. I sent this patch to Ninetail (parent company of Dual Tail) via Twitter, requesting that they include the fix on their official support page. Project manager and game designer Keimaru responded to me in broken English. His response, edited by me, is as follows.
I thanked him and went my way. A commentator on Reddit later informed me that Keimaru had posted a much longer comment in Japanese. This comment showed such sincere and thoughtful consideration of the issue, from a Japanese developer's standpoint, that I decided it needed to be relayed to the English audience.
Japanese eroge developers are well known for their reluctance to get involved with the Western market. Packaging and splash screens prominently declare "For sale in Japan only". Westerners tend to dismiss this policy as apathy for foreign fans, even regarding the practice with contempt as just another manifestation of Japanese isolationism and xenophobia. When eroge companies block foreign IPs, they automatically assume that the company has closed its doors to Western release (despite abundant evidence to the contrary). "The companies are just being xenophobic," they say with bitter contempt. "Might as well just fan translate their titles, since they'll never officially release their games in English. They don't want dirty gaijin playing their games."
It's about time that we get the other side of this story. And who better to deliver it than a prominent and well-loved Japanese developer--one puzzling over how to respond to a bug that prevents foreign fans from playing his games? I provide my translation of Keimaru's Twitter comments below. I regret that my translation skills could not fully convey the honest simplicity of the original message, but I did my best to at least get across the ideas and intent.
I don't know about you, but Ninetail just earned one new (very loud) fan. For an example of one of Ninetail's outstanding games, see my Venus Blood -Gaia- review! (NSFW version, SFW mirror)
Special thanks to those of the Fuwanovel community who provided feedback on the translation, especially Majikoi fan translator dowolf.