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FUWA Community Work - Assembling a Tech Support Team. Esteemed FUWA members, We're looking for tech savvy people willing to help out on the Tech Support section of FUWA. This is mainly to speed up the resolution of troubleshooting posts about installation issues, error messages, crashes and other assorted witchcraft that users go through when attempting to play VN's. If you have the knowledge and the time, then by all means apply for the team. The team will be of 6 members max. We are looking for knowledgeable people who have time and patience to deal with this. Helping others with technical issues is not an easy task and depending on how bad the problem is, it can also be time consuming. Patience is key, good manners and a positive attitude help a lot as well. Below is a list of requirements for applicants. Newly recruited "techers" will be on a week trial period to make sure they are actively helping out people. IMPORTANT: While we require you to have a vast knowledge of computers and troubleshooting skills this does not mean you have to solve ANY AND ALL issues. It is the thought that counts, and even if you cannot solve a problem you won't be called out on that. Lastly, do remember that this is volunteer work. No one will force you to do it, no one has the right to demand help from you and you can quit anytime. REQUIREMENTS: - Have good knowledge of the Windows OS - Have installed VN's and other related software in the past. - Good general knowledge of Visual Novels. - Friendly, positive attitude and patience of steel. OPTIONAL: - Have knowledge of installation packages and patching. - Have helped on technical support in the past -Use of simple language if possible. (Some people have a difficult time following instructions if you indulge too much on technical jargon.) -Step by step instructions is a good approach. Confirming the users actions also helps. -Try your best to help users with what they have on hand. ( Example: Don't recommend third party software unless it's necessary.) As a "techer" you will coordinate your efforts with the other members of the team and in case one cannot come up with a solution, the others will be able to help. Also if another team member knows more about certain field than you, don't be shy and ask them about it or let them handle it. All potential recruits will be evaluated further after being assigned. Those accepted will be notified vía PM a week after probation.
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