Yes, I also enjoyed the first route of F/SN and I was quite disappointed with following two routes. But I'm a really huge Saber fan, so maybe that's why... :-D
Nitroplus is a hit or miss for me. I liked Phantom of Inferno and Saya no Uta but didn't much like Hanachirasu or Kikokugai. I also wasn't crazy about Demonbane. Didn't read Chaos Head or Stein's Gate yet.
If by "all the support from the community" they mean all the voices of fans being pissed off by their censhorship and horrible translation, then they're right.